Refund Policy

At Thug Life, your satisfaction is our priority. We understand that sometimes a purchase might not meet your expectations, and we are committed to ensuring a fair and satisfactory shopping experience.

Below you will find the details of our refund policy:

1. Refund Period

1.1 Grace Period

We offer a 7-day period from the date of receipt of the product to request a refund. We believe this time is sufficient to evaluate your purchase and decide if it meets your expectations.

2. Refund Conditions

2.1 Product Condition

To be eligible for a refund, the item must be in the same condition that you received it, unused, and in its original packaging. We also require a receipt or proof of purchase.

2.2 Exceptions

We cannot accept returns of intimate or hygienic goods, hazardous materials, or flammable liquids or gases.

3. Refund Process

3.1 Request

To initiate the refund process, please contact us at support@thuglifeofficial.com. Provide your order number and details about the product you wish to return.

3.2 Review

Once we receive your request, we will review the details of your case and inform you of the next steps.

3.3 Return

We will provide instructions for returning your product. Return shipping costs are the responsibility of the customer unless the refund is due to an error on our part.

3.4 Refund

Once we receive and inspect your return, we will send you an email to notify you of the approval or rejection of your refund. If approved, we will process the refund to your original method of payment.

4. Changes and Adjustments

4.1 Damaged or Defective Items

If you receive a damaged or defective product, please notify us immediately so we can resolve the issue as quickly as possible.

5. Questions

If you have any questions about making a return and obtaining a refund, please do not hesitate to contact us at support@thuglifeofficial.com.

Our team is ready to assist you with any questions you may have.

At Thug Life, we strive to ensure that every customer is fully satisfied with their purchase and experience. We appreciate the opportunity to resolve any issues that arise.